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8 Troubleshooting for active datafeeds

8 Troubleshooting for active datafeeds


INTRODUCTION

Digitec Galaxus continuously checks the received data for structural and technical correctness according to the defined parameters in this documentation. All error messages are sent back to the partner as an automated e-mail in English. The e-mail contains a detailed error description and possible solutions.

We report 2 types of errors back to our partner.

  1. Import Error → These are structural errors in the file or major changes in the file size, which prevent a successful import on our side. We are thus unable to use the complete data until the error is fixed. Accordingly, these errors have a HIGH PRIORITY .

  2. Validation Error → These are content errors in the file, which prevent us from processing individual data rows (records per ProviderKey) of the imported file. In most cases, a large part of the data can be used despite the error. Validation errors have a low priority.

We expect a direct solution of the errors. If you have any questions, please feel free to reply to the corresponding mail.

In the following the possible errors are presented as well as recommendations for action.


SPECIFIC NOTES

After modifying the data, you can check the feed yourself to avoid further errors. For this purpose we provide our feed checker. In chapter 7 you will find all details as well as detailed instructions.

7 Feedchecker for Partners

All information about customizing manual feeds can be found in the following chapter:

4 Data Transmission

Are you using an official Plugins & Middlewares (English) and have structural errors (Import Errors)?

Report immediately to the contacts in the mail.

 


IMPORT ERROR

Following a list of all import problems which are communicated by us with German explanation.

In the mail several errors can be communicated at the same time. This can also concern several files/feeds.

Example of an import error mail

File name/location: Price_DG_CH/StockData_Supplier.csv

File content: Stock → Affected feed/file

Error date: 2025-04-10 11:07:58 → ErrorDate

Error type: Csv could not be parsed → Import Error

Error message: → Description of import error

Csv could not be parsed (at line #6877): The CSV appears to be corrupt near record '6889' field '2259 at position '2259'.

possible resolution step(s): → Description Suggested solution

Please check the structural integrity and the formatting of your file, to see if it follows our PDI 4.0 guideline..

Mail sender: pdi@digitecgalaxus.ch

Subject: Import Error(s) - Partner

Error Message

Import error in German

Suggested solution

Error Message