How is invoicing done in Switzerland?

Table of Contents

1 Fees for the merchant programme
2 Settlement of the sales fee for sales and returns (Settlement Statement Marketplace Switzerland)
3 Settlement of EU Hub handling and return processing fees
4 Payout of net amounts
5 EU Hub compensation statement

Fees for the merchant programme

As a marketplace participant, you will not incur any basic fees or one-off costs with Galaxus. You will only incur variable costs in the form of a sales fee on your sold items. This means that you only incur costs when you sell something. The amount of this sales fee depends solely on the net sales price of the product and the product type – regardless of how much you sell in total via the marketplace. All information about sales fees in Switzerland can be found at the following link: https://confdg.atlassian.net/wiki/spaces/VG/pages/169458696576

Note: In certain categories (e.g. fashion), additional costs may be incurred by the marketplace retailer in the event of a return, such as for return shipping. Details can be found in the Terms of Use: https://confdg.atlassian.net/wiki/spaces/VG/pages/170339435689

Settlement of the sales fee for sales and returns (Settlement Statement Marketplace Switzerland)

Galaxus issues a consolidated invoice receipt for the sales fee on a monthly basis in accordance with VAT regulations. The Swiss marketplace invoice receipt includes the sales fees for completed sales and accepted returns, which are aggregated on a daily basis. The invoice is always sent by email on the 5th day of the following month. The invoices are also available in the Partner Portal under Finance → Invoices. The invoice was settled during the payout (see Payment of net amounts).

Sample statement:

Settlement of EU Hub handling and return processing fees

In addition to the sales fees, the EU Hub model also charges monthly EU Hub processing fees. The EU Hub fee report is sent by email in the following month. The fee reports are also available in the Partner Portal under Finance → EU Hub Fee Reports.

Sample EU Hub handling fee:
Sample EU Hub return processing fee:
Example PDF invoice:

Payout of net amounts

The amounts owed to the marketplace participant are paid out as a collective payment at the selected interval (daily, weekly or monthly) and include the following:

Net amount = Net sales price – Sales fee – Return costs – Optional EU Hub fees

Since 1 January 2025, statutory platform taxation has been in force in Switzerland. Since then, Digitec Galaxus AG has been obliged to pay value added tax (VAT) on sales made by marketplace participants to end customers.

Only shipped orders with a positive balance (revenue greater than the sum of all returns + fees) are taken into account. The dispatch notification (DELR) is triggered either automatically via the interface or manually in the partner portal (set order to ‘shipped’). The Galaxus OrderID is provided at the time of payment to enable automated allocation.

A ‘Payout Report’ is generated for each collective payment, which contains the orders shipped and returns accepted with detailed information. Reference is also made to the billing period for the sales fee. The Payout Report is available in the Partner Portal under Finance → Payout Overview.

Example:
For EU Hub partners, EU Hub handling fees are also deducted in the first payout of the respective month.
Example:

A detailed description of the columns in the payout report can be found in the following collapsible section.

Column Name	Description

Column Name	Description
Merchant ID	ID of the marketplace merchant in the Galaxus system
Galaxus Order ID	Unique order number from Galaxus
Merchant Order ID	Merchant’s internal order number
Galaxus Product ID	Product ID assigned by Galaxus
Merchant Product ID	Article number used by the merchant (always provided)
Product Brand	Brand name of the product
Product Name	Product name
Currency	Transaction currency (e.g., CHF)
Sales Date	Date the customer placed the order
Order Placement	Date Galaxus forwarded the order to the marketplace merchant
Delivery Date	Date the item was delivered to the customer
Payout Date	Date the payout was made to the merchant
Quantity	Number of items sold or returned
Sales Price	Sales price – formally defined as including VAT, but effectively excluding VAT due to platform taxation
Sales Price excl. (Basis Price for commission rate)	Sales price excluding VAT – used as the basis for commission calculation
Commission Rate	Applied commission rate (varies by product type)
Commission Amount	Deducted marketplace fee – aggregated on a daily basis in the payout report
Marketplace return shipping costs	Charge for return shipping (only for certain product types). See: https://www.galaxus.ch/en/guide/7 In certain categories (e.g. textiles), marketplace traders are charged a flat-rate return shipping fee for returns. These costs are subject to VAT and are shown including VAT as standard. Note for marketplace merchants based abroad with reverse charge regulation: In this case, billing is without VAT and is shown excluding VAT in the payout report.
Deduction on processing costs for returns excl.	For customer returns with the packaging status ‘opened’, processing costs of 10% of the sales price or at least CHF 5 will be automatically charged to the customer. This amount will be credited to the marketplace retailer excluding VAT as soon as the customer return has been confirmed by the marketplace retailer. The marketplace retailer cannot change the packaging condition retrospectively. The current return policy is publicly available at: https://www.galaxus.ch/en/guide/7
Deduction on processing costs for returns incl.*	For customer returns with the packaging status ‘opened’, processing costs of 10% of the sales price or at least CHF 5 will be automatically charged to the customer. This amount will be credited to the marketplace retailer excluding VAT as soon as the customer return has been confirmed by the marketplace retailer. *Due to Galaxus' platform taxation, credits to marketplace retailers are always exclusive of VAT. For technical reasons, the column is labelled ‘incl.’, but shows the same exclusive amount as the column ‘Deduction on processing costs for returns excl.’.
Amount paid out	Net payout to the merchant (sales minus commission, excluding VAT)
Commission Settle	Date of commission settlement (e.g., 07.2025)
Payout ID	Unique payout ID assigned by Galaxus

A sample sales fee calculation and payout for a product sale can be found in the following collapsible section.

The 15% sales fee serves as an example only. The actual percentage varies depending on the product type.

Description	Amount

Description	Amount
Sales price submitted by the merchant in the product data interface (excl. VAT)	CHF 100.00
Gross price in the Galaxus online shop (incl. 8.1% VAT)	CHF 108.10
Payment from end customer to Galaxus	CHF 108.10
VAT remittance by Galaxus to the Swiss Federal Tax Administration (ESTV)	CHF 8.10
Sales fee (15% of CHF 100.00)	CHF 15.00
Payout to the marketplace merchant (net amount minus sales fee, excl. VAT)	CHF 85.00

EU Hub compensation statement

In addition to the settlement of sales fees, processing fees and reversal fees, a separate settlement of the EU hub processing fee is carried out every six months for marketplace traders in the EU hub model. The basis for this is the https://confdg.atlassian.net/wiki/spaces/VG/pages/170360244091.

The billing is generated in July (for the period January–June) and in January (for July–December) and sent exclusively by email by the Warranty Team (warranty@digitecgalaxus.ch).

Sample:

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