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Partner Helpcenter
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  • Partner Helpcenter Galaxus (deutsch)
  • Partner Helpcenter Galaxus (english)
    • Suppliers
    • Merchant Programme
      • 1 I’d like to offer my products as a merchant. What is the proposed way to do so?
      • 2 How do I receive my orders and ship the goods?
      • 3 How do I deal with returns and warranty claims?
      • 4 What do the financial flows look like?
        • How does Galaxus handle my payment process with the end customer?
        • How is invoicing done in Switzerland?
        • How do the financial flows work in Germany?
        • Change of payout process from November 2024
        • When and why do I need to provide a VAT compliant invoice?
      • 5 Where does Galaxus provide me with additional support?
      • 6 What requirements do I have to meet to participate in the Galaxus marketplace?
      • 7 Still looking for an answer?
    • Service Partner
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