Where and under what conditions do my hauliers deliver?

Overview: Supplier

Table of Contents

Notification of warehouse deliveries

All pallet deliveries must be announced for the purpose of coordination and reservation of a delivery timeslot.

• Deliveries without a reserved timeslot will be rejected

• Individual packages deliveries do not need a timeslot reservation

Contact details

Booking Method: Online latest until 16:00 of the previous day of the delivery

Onlinetool: Cargoclix

Instructions: How do I use Cargoclix?

Mandatory information for notifications

• Preferred delivery day/delivery time

• Number of pallets

• Name of supplier(s)

• Our order number per supplier

Points to consider when notifiying

• The information and data of the notification must match the delivery. In case of discrepancies, the delivered goods may be rejected.

• The number of pallets notified in advance must correspond to the number of pallets actually delivered. The number of pallets can be adjusted within the tolerance range of the ramp until the start of the booked appointment.

• Delays must be reported to the warehouse as early as possible and any reallocated time slot must be respected.

• If a notified delivery cannot take place, it must be cancelled in Cargoclix as early as possible.

• One delivery (truck) must be made per appointment. Multiple appointment bookings with one delivery (truck) are not permitted.

• In case of questions or last-minute adjustments, please contact the warehouse directly (see contact details).

Location information

Location addresses

Gate system for deliveries

The access to the sites is equipped with a gate system. Access is regulated as follows:

• Freight forwarders need the QR code or PIN of the Cargoclix booking confirmation for entry and exit.

• Parcel couriers show their delivery papers at the gate.

At the ramp

Compliance with delivery timeslot

The allocated delivery time must be strictly adhered to. 

The carriers must report to the ramp before the allocated time slot (max. 15 minutes).

Delayed deliveries (more than 10 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence. 

The following information must be provided for each delivery:

• QR code or CargoMarket Booking ID (visible on the Cargoclix booking confirmation)

• Delivery note in paper form with our order number

• Proof of customs clearance for deliveries from abroad

  • Villmergen / Dintikon / Roggwil: Import list or CMR stamped by customs

  • Oftringen: Import list (CMR not sufficient)

Trucks will be rejected at the receiving area in the following cases:

• Arrival with a delay of more than one hour (+1h starting from the beginning of the time slot)

• Deviations in the actual number of pallets delivered that prevent adherence of the booked time slot

The following instructions will be followed:

• Drivers will be instructed to contact their dispatchers so that a new time slot can be arranged.

• New time slots for the same day: changes in the bookings can only be performed by Galaxus on behalf of the supplier. For this, the dispatcher must contact the warehouse in Wohlen (see above).

• New time slots for another day: dispatchers can rebook the time slots themselves.

Means of transport

Delivery is only possible via the ramps. The minimum height of the vehicle (loading area) must be 1m. Side unloading with a front loader is not possible. We reserve the right to refuse delivery. Pallets may only be unloaded with manual lift trucks.

Load unit

The load unit (e.g. pallet) conditions must be respected.  

Pallet exchange

The EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers. When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets.

Safety

The safety instructions of the Galaxus personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Galaxus.

Damage

At the ramp the delivery will be checked for visible transport damage. If minor transport damage is discovered, this must be acknowledged on the proof of delivery so that complaint processes can be initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment.

Holidays

The incoming goods department is closed on public holidays. No booking can be placed for these days (which can be seen in Cargoclix in each location).

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