Where and under what conditions do my hauliers deliver?
Table of Contents
Notification of warehouse deliveries
All pallet deliveries must be announced for the purpose of coordination and reservation of a delivery timeslot.
Deliveries without a reserved timeslot will be rejected
Individual packages deliveries do not need a timeslot reservation
Contact details
Booking Method: Online latest until 16:00 of the previous day of the delivery
Onlinetool: Cargoclix
Instructions: How do I use Cargoclix?
Warehouse | Questions |
---|---|
Villmergen | +41 (0)79 560 99 82 |
Dintikon | logistics.di@digitecgalaxus.ch +41 (0)79 664 13 88 |
Roggwil | logistics.ro@digitecgalaxus.ch +41 (0)77 266 64 99 |
Oftringen | logistics.of@digitecgalaxus.ch +41 (0)62 788 78 71 |
Krefeld (Fichtenhain) | +49 152 38304896 |
Krefeld (Hüls) | +49 179 7283742 |
Mandatory information for notifications
Preferred delivery day/delivery time
Number of pallets
Name of supplier(s)
Our order number per supplier
Points to consider when notifiying
The information and data of the notification must match the delivery. In case of discrepancies, the delivered goods may be rejected.
The number of pallets notified in advance must correspond to the number of pallets actually delivered. The number of pallets can be adjusted within the tolerance range of the ramp until the start of the booked appointment.
Delays must be reported to the warehouse as early as possible and any reallocated time slot must be respected.
If a notified delivery cannot take place, it must be cancelled in Cargoclix as early as possible.
One delivery (truck) must be made per appointment. Multiple appointment bookings with one delivery (truck) are not permitted.
In case of questions or last-minute adjustments, please contact the warehouse directly (see contact details).
Location information
Location addresses
Warehouse | Delivery hours | Address |
---|---|---|
Mo-Fr | Digitec Galaxus AG GLN: 7640151820015 | |
Mo-Fr | Digitec Galaxus AG GLN: 7640151820022 | |
Mo-Fr | Digitec Galaxus AG GLN: 7640151820039 | |
Mo-Fr | Digitec Galaxus AG GLN: 7640151820053 | |
Mo-Fr | Galaxus Deutschland GmbH GLN: 7640489630010 | |
Mo-Fr Sa | Galaxus Deutschland GmbH GLN: 7640489630027 |
Gate system for deliveries in Villmergen
The access to the site is equipped with a gate system. Access is regulated as follows:
Freight forwarders need the QR code or PIN of the Cargoclix booking confirmation for entry and exit.
Parcel couriers show their delivery papers at the gate.
At the ramp
Compliance with delivery timeslot
The allocated delivery time must be strictly adhered to.
The carriers must report to the ramp before the allocated time slot (max. 15 minutes).
Delayed deliveries (more than 10 minutes after the start of the time window) will be reallocated by our scheduling department based on the reason for the delay. Longer waiting times or a postponement of the delivery to another day may be the consequence.
The following information must be provided for each delivery:
QR code or CargoMarket Booking ID (visible on the Cargoclix booking confirmation)
Delivery note in paper form with our order number
Proof of customs clearance for deliveries from abroad
Villmergen / Dintikon / Roggwil: Import list or CMR stamped by customs
Oftringen: Import list (CMR not sufficient)
Trucks will be rejected at the receiving area in the following cases:
Arrival with a delay of more than one hour (+1h starting from the beginning of the time slot)
Deviations in the actual number of pallets delivered that prevent adherence of the booked time slot
The following instructions will be followed:
Drivers will be instructed to contact their dispatchers so that a new time slot can be arranged.
New time slots for the same day: changes in the bookings can only be performed by Galaxus on behalf of the supplier. For this, the dispatcher must contact the warehouse in Wohlen (see above).
New time slots for another day: dispatchers can rebook the time slots themselves.
Means of transport
Delivery is only possible via the ramps or at ground level. Side unloading with a front loader is not possible. We reserve the right to refuse delivery. Pallets may only be unloaded with manual lift trucks.
Load unit
The load unit (e.g. pallet) conditions must be respected.
Pallet exchange
The EUR exchange pallets are exchanged step by step. No individual pallet accounts are kept with suppliers. When exchanging pallets, the regulations according to the document Exchange of Euro Pallets: Recommendation of GS1 Switzerland and ASTAG apply. If the criteria are not met, we reserve the right not to exchange the pallets.
Safety
The safety instructions of the Galaxus personnel must be followed. The wearing of safety shoes and high-visibility waistcoats is mandatory in the warehouses of Galaxus.
Damage
At the ramp the delivery will be checked for visible transport damage. If minor transport damage is discovered, this must be acknowledged on the proof of delivery so that complaint processes can be initiated subsequently. In the case of massive transport damage, we reserve the right to reject the consignment.
Holidays
The incoming goods department is closed on public holidays. No booking can be placed for these days (which can be seen in Cargoclix in each location).