If a receivable exists in favour of Galaxus, the supplier will receive a so-called «credit note request» by e-mail. On receiving the e-mail, the supplier has two options:
The supplier can either issue a credit note (PDF document) and send it to
Galaxus will then deduct the amount from the next higher payment.
Or, the supplier can transfer the requested amount directly to the bank account of Galaxus. The bank details are provided in the article: What are Galaxus' bank details?
If suppliers do not agree with a credit note request, they can contact their responsible Category Management Deveoper, or the Digitec Galaxus Accounting department directly at: