Supplier Return Notification SURN

← Return Registration (RETP)

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Main functions

Notification of the physical receipt of a customer return
Notification of whether the return has been accepted or rejected

The after sales process for warranty claims is manual

If the Messages Return Request was not implemented, the customer's return reason can be viewed in the extranet (CMI)

If the return is accepted, a credit note is automatically issued to the customer
If a return is rejected, the customer will be notified by e-mail

Documentation

Schema

Example file

<?xml version="1.0" encoding="utf-8"?>
<SUPPLIERRETURNNOTIFICATION xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.opentrans.org/XMLSchema/2.1" version="2.1">
	<SUPPLIERRETURNNOTIFICATION_HEADER>
		<SUPPLIERRETURNNOTIFICATION_INFO>
			<ORDER_ID>9316271</ORDER_ID>
			<SUPPLIERRETURNNOTIFICATION_DATE>2017-06-15T16:57:33</SUPPLIERRETURNNOTIFICATION_DATE>
		</SUPPLIERRETURNNOTIFICATION_INFO>
	</SUPPLIERRETURNNOTIFICATION_HEADER>
	<SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
		<SUPPLIERRETURNNOTIFICATION_ITEM>
			<PRODUCT_ID>
				<SUPPLIER_PID xmlns="http://www.bmecat.org/bmecat/2005">A375-129</SUPPLIER_PID>
				<INTERNATIONAL_PID xmlns="http://www.bmecat.org/bmecat/2005">09783404175109</INTERNATIONAL_PID>
				<BUYER_PID xmlns="http://www.bmecat.org/bmecat/2005">6406567</BUYER_PID>
			</PRODUCT_ID>
			<QUANTITY>2</QUANTITY>
			<REQUESTACCEPTED>false</REQUESTACCEPTED>
			<RESPONSECOMMENT>Beschädigt, deshalb abgelehnt.</RESPONSECOMMENT>
		</SUPPLIERRETURNNOTIFICATION_ITEM>
	</SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
</SUPPLIERRETURNNOTIFICATION>

XML Element	Sample values	Data type [maxLength]	M/C/S	Description
SUPPLIERRETURNNOTIFICATION	-	-	Must	See Namespaces regarding the correct usage of namespaces.
SUPPLIERRETURNNOTIFICATION_HEADER	-	-	Must
SUPPLIERRETURNNOTIFICATION_INFO	-	-	Must
ORDER_ID	9316271	dtSTRING[250]	Must	Galaxus Purchase Order ID
SUPPLIERRETURNNOTIFICATION_DATE	2017-06-15T16:57:33	dtDATETIME	Must	Return Notification timestamp
SUPPLIERRETURNNOTIFICATION_ITEM_LIST	-	-	Must
SUPPLIERRETURNNOTIFICATION_ITEM	-	-	Must
PRODUCT_ID	-	-	Must
SUPPLIER_PID	A375-129	dtSTRING[32] BMEcat NS	Must	Merchant product key
INTERNATIONAL_PID	09783404175109	dtSTRING[14] BMEcat NS	Should	GTIN-14 with leading zeros
BUYER_PID	6406567	dtSTRING[50] BMEcat NS	Should	Galaxus internal product ID
QUANTITY	2	dtNUMBER	Must	Return quantity
REQUESTACCEPTED	false	dtBOOLEAN	Must	«true»: accept the return «false»: decline the return
RESPONSECOMMENT	Beschädigt, deshalb abgelehnt.	dtSTRING[100]	Must*	* You must send a RESPONSECOMMENT, if one or more items are declined. Note the language of the end customer from the ORDP, RETP or WebEDI (CMI).

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