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← Return Registration (RETP)

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Main functionsfunction

Notification

Confirmation of

the physical

receipt of a

customer return

  • Notification of whether the return has been accepted or rejected

    • Note

    The after sales process for warranty claims is manual

    Info

    • If the Messages Return Request was not implemented, the customer's return reason can be viewed in the extranet (CMI)

    info

    return with feedback (Accepted or Rejected).

    Info

    Comment

    If this message has not been implemented, the returns must be processed in the Extranet/CMI:

    • If the return is accepted, a credit note is automatically issued to the customer

    • If a the return is rejected, the customer will be is notified by e-mail

    Documentation

    image-20240104-140751.pngImage Added

    Image Removed Expandtitle

    Expand
    title

    Schema

    Example file
    Code Block
    languagexml
    <?xml version="1.0" encoding="utf-8"?>
<SUPPLIERRETURNNOTIFICATION xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.opentrans.org/XMLSchema/2.1" version="2.1">
	<SUPPLIERRETURNNOTIFICATION_HEADER>
		<SUPPLIERRETURNNOTIFICATION_INFO>
			<ORDER_ID>9316271</ORDER_ID>
			<SUPPLIERRETURNNOTIFICATION_DATE>2017-06-15T16:57:33</SUPPLIERRETURNNOTIFICATION_DATE>
		</SUPPLIERRETURNNOTIFICATION_INFO>
	</SUPPLIERRETURNNOTIFICATION_HEADER>
	<SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
		<SUPPLIERRETURNNOTIFICATION_ITEM>
			<PRODUCT_ID>
				<SUPPLIER_PID xmlns="http://www.bmecat.org/bmecat/2005">A375-129</SUPPLIER_PID>
				<INTERNATIONAL_PID xmlns="http://www.bmecat.org/bmecat/2005">09783404175109</INTERNATIONAL_PID>
				<BUYER_PID xmlns="http://www.bmecat.org/bmecat/2005">6406567</BUYER_PID>
			</PRODUCT_ID>
			<QUANTITY>2</QUANTITY>
			<REQUESTACCEPTED>false</REQUESTACCEPTED>
			<RESPONSECOMMENT>Beschädigt, deshalb abgelehnt.</RESPONSECOMMENT>
		</SUPPLIERRETURNNOTIFICATION_ITEM>
	</SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
</SUPPLIERRETURNNOTIFICATION>

    XML Element

    M/C/S

    Sample values

    Data type [maxLength]

    M/C/S

    Description

    SUPPLIERRETURNNOTIFICATION

    Must

    -

    -

    Must

    See Namespaces regarding the correct usage of namespaces.

    . SUPPLIERRETURNNOTIFICATION_HEADER

    Must

    -

    -

    Must

    . . SUPPLIERRETURNNOTIFICATION_INFO

    Must

    -

    -

    Must

    . . . ORDER_ID

    Must

    9316271

    dtSTRING[

    250

    25]

    Must

    Galaxus Purchase Order ID

    . . . SUPPLIERRETURNNOTIFICATION_DATE

    Must

    2017-06-15T16:57:33

    dtDATETIME

    Must

    Return Notification timestamp

    . SUPPLIERRETURNNOTIFICATION_ITEM_LIST

    Must

    -

    -

    Must

    . . SUPPLIERRETURNNOTIFICATION_ITEM

    Must

    -

    -

    Must

    . . . PRODUCT_ID

    Must

    -

    -

    Must

    . . . . SUPPLIER_PID

    Must

    A375-129

    dtSTRING[32]

    BMEcat NS

    Must

    Merchant

    Partner product key

    . . . . INTERNATIONAL_PID

    Should

    09783404175109

    dtSTRING[14]

    BMEcat NS

    Should

    GTIN-14 with leading zeros

    . . . . BUYER_PID

    Can

    6406567

    dtSTRING[50]

    BMEcat NS

    Can

    Galaxus

    internal

    product

    ID

    key

    . . . QUANTITY

    Must

    2

    dtNUMBER

    Must

    Return quantity

    . . . REQUESTACCEPTED

    Must

    false

    dtBOOLEAN

    Must

    «true»

    true:

    accept

    Accept the return

    «false»

    false:

    decline

    Reject the return

    . . . RESPONSECOMMENT

    Must *

    Beschädigt, deshalb abgelehnt.

    dtSTRING[100]

    Must

    *

    *

    = You must send a RESPONSECOMMENT, if one or more items are declined

    .


    (warning) Note the language of the end customer from the ORDP, RETP or

    WebEDI (

    CMI

    ).

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