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← Cancel Confirmation Return Registration (CANRRETP)

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🇩🇪 Zur Anleitung in Deutsch wechseln / Return Registration (RETP) →

Main functions

  1. Notification of the physical receipt of an unannounced customer return

    or if the Return Request (RETP) & Return Response (RETR) messages have not been implemented, also notification

    of the physical receipt of a

    registered

    customer return

  2. Notification of whether the return has been accepted or rejected

Note

The after sales process for warranty claims is manual

Info

  • If the Messages Return Request was not implemented, the customer's return reason can be viewed in the extranet (CMI)

Info

  • If the return is accepted, a credit note is automatically issued to the customer

  • If a return is rejected, the customer will be notified by e-mail

Documentation

Expand
titleSchema
Expand
titleExample file
Code Block
languagexml
<?xml version="1.0" encoding="utf-8"?>
<SUPPLIERRETURNNOTIFICATION xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://www.opentrans.org/XMLSchema/2.1" version="2.1">
	<SUPPLIERRETURNNOTIFICATION_HEADER>
		<SUPPLIERRETURNNOTIFICATION_INFO>
			<ORDER_ID>9316271</ORDER_ID>
			<SUPPLIERRETURNNOTIFICATION_DATE>2017-06-15T16:57:33</SUPPLIERRETURNNOTIFICATION_DATE>
		</SUPPLIERRETURNNOTIFICATION_INFO>
	</SUPPLIERRETURNNOTIFICATION_HEADER>
	<SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
		<SUPPLIERRETURNNOTIFICATION_ITEM>
			<PRODUCT_ID>
				<SUPPLIER_PID xmlns="http://www.bmecat.org/bmecat/2005">A375-129</SUPPLIER_PID>
				<INTERNATIONAL_PID xmlns="http://www.bmecat.org/bmecat/2005">09783404175109</INTERNATIONAL_PID>
				<BUYER_PID xmlns="http://www.bmecat.org/bmecat/2005">6406567</BUYER_PID>
			</PRODUCT_ID>
			<QUANTITY>2</QUANTITY>
			<REQUESTACCEPTED>false</REQUESTACCEPTED>
			<RESPONSECOMMENT>Beschädigt, deshalb abgelehnt.</RESPONSECOMMENT>
		</SUPPLIERRETURNNOTIFICATION_ITEM>
	</SUPPLIERRETURNNOTIFICATION_ITEM_LIST>
</SUPPLIERRETURNNOTIFICATION>

XML Element

Sample values

Data type [maxLength]

M/C/S

Description

SUPPLIERRETURNNOTIFICATION

-

-

Must

See Namespaces regarding the correct usage of namespaces.

SUPPLIERRETURNNOTIFICATION_HEADER

-

-

Must

SUPPLIERRETURNNOTIFICATION_INFO

-

-

Must

ORDER_ID

9316271

dtSTRING[250]

Must

Galaxus Purchase Order ID

SUPPLIERRETURNNOTIFICATION_DATE

2017-06-15T16:57:33

dtDATETIME

Must

Return Notification timestamp

SUPPLIERRETURNNOTIFICATION_ITEM_LIST

-

-

Must

SUPPLIERRETURNNOTIFICATION_ITEM

-

-

Must

PRODUCT_ID

-

-

Must

SUPPLIER_PID

A375-129

dtSTRING[32]

BMEcat NS

Must

Merchant product key

INTERNATIONAL_PID

09783404175109

dtSTRING[14]

BMEcat NS

Should

GTIN-14 with leading zeros

BUYER_PID

6406567

dtSTRING[50]

BMEcat NS

Should

Galaxus internal product ID

QUANTITY

2

dtNUMBER

Must

Return quantity

REQUESTACCEPTED

false

dtBOOLEAN

Must

  • «true»: accept the return

  • «false»: decline the return

RESPONSECOMMENT

Beschädigt, deshalb abgelehnt.

dtSTRING[100]

Must*

* You must send a RESPONSECOMMENT, if one or more items are declined.
(warning) Note the language of the end customer from the ORDP, RETP or WebEDI (CMI).

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