Refurbished products are used products that have been completely renewed. Each participant ensures that all refurbished devices offered are professionally checked, cleaned and reconditioned.
Permitted product and product range groups
Merchants are not permitted to offer used and/or non-original packaged products in the following product and assortment groups of the marketplace assortment:
Plants and foodstuffs
Electronic software licences (ESD)
Consumables such as toner, filters, ink cartridges
Hygiene articles such as toothbrushes, razors, etc.
Definition of reprocessing and quality status
The products must be checked according to the following criteria and assigned to the appropriate quality status.
The following generally applies:
- Products function perfectly
- Professional inspection and cleaning
- Data from previous customers must be deleted
- Valid software licences available
- Device batteries have at least 80% of the original capacity. If the capacity is below 80%, the battery must be replaced
To make it easier for end customers to differentiate between refurbished products, we categorise the products into different product classes, known as ‘quality grades’.
Quality condition | Small appliances (smartphones, tablets, smartwatches,...) | Large appliances (laptops, microwave,...) |
|---|---|---|
A / Like new | Screen and housing have no scratches or other signs of use. The product looks like new. | The product shows no signs of use. In the non-visible area (e.g. underside of notebook or back of microwave) there are no recognisable signs of use. |
B / Very good | Screen and casing may show minimal signs of use. No visible scratches when the screen is switched on. Minimal signs of use visible on the housing from 30cm. | The product shows minimal signs of use. Minimal signs of use are visible in the non-visible area (e.g. underside of notebook or back of microwave). |
C / Good | Screen and casing show slight signs of use. No visible scratches when the screen is switched on. Housing with light scratches and dents. | The product shows slight signs of use. The non-visible area (e.g. underside of notebook or back of microwave) shows slight signs of use. |
D / Acceptable | The casing and screen show clear signs of use and deep scratches. Use is not restricted. | The product shows clear signs of use. In the non-visible area (e.g. the underside of the notebook or the back of the microwave), there are clearly visible signs of use. |
We categorise the remanufactured appliances into three categories, each of which must be sent to us by the supplier/merchant.
Category | Description |
Non-Refurbished | Non-refurbished devices are functionally tested devices in their original condition. No parts have been replaced . |
Refurbished | The device has been refurbished. The replaced parts are not original components. |
Refurbished with original parts | The appliance has been refurbished. The replaced parts are original components. |