Customers may return the goods within 14 days of receiving an order. This is done by registering the return in the Galaxus customer account. Our customers receive a business reply label (GAS) from the Swiss Post.
The address is always the RMA address that you entered in the merchant registration form. The order ID of Galaxus is stored by default in the barcode. With fully automated merchants, the order ID of the merchant is also stored.
As soon as a return arrives, you must check whether the return has been registered in advance by the customer. If this isn’t the case, then you must manually register the return of the goods in the CMI. If you have implemented an EDI interface, the EDI message «Return notification» must be created.
You have the option of accepting or rejecting the return:
If the return is accepted, you will be invoiced for the amount paid in advance for the referred order and the commission will be credited. In this case, Galaxus will refund the amount to the customer. The customer will be informed via e-mail.
If the return is rejected, you must provide a reason and send the rejection back to the customer. The customer will be informed via e-mail.