Introduction
Product compliance means that products comply with the applicable rules according to laws, guidelines, or standards. Product compliance saves time, reduces costs, and minimises risks for the company and the customer. The following is therefore a guide to product compliance regulations. These are not exhaustive.
Category: Alcohol
In the case of alcoholic products, the alcohol content must be indicated.
Category: Pharmaceuticals / Medical Devices
Since Digitec Galaxus AG isn’t licensed as a pharmacy, only (over-the-counter) drugs of category E are offered. Due to the different categorisation in Switzerland and the EU, only products from Switzerland are offered. When transferring medical products, it is important to note that all information in the online shop, on the product, and on the product insert is available in three official languages (German, French, and Italian). Here too, the Digitec Galaxus AG platform only offers products from Switzerland.
Category: Baby Food
The labelling of infant formulae or follow-on formulae in a manner that might discourage breastfeeding is prohibited. Pictures of infants, other images, or wording that might idealise the use of these foods shall also be prohibited. The use of terms such as «humanised», «materialised» or «adapted» is prohibited.
Biocidal Products and Plant Protection Products
Biocidal products and plant protection products must be labelled with the obligatory product information: «Use biocides or plant protection products with care. Always read the label and product information before use.» Digitec Galaxus only offers biocides and plant protection products approved in Switzerland.
Biocidal treatment
A biocide-treated product may be treated with or contain one or more biocidal products to protect against infestation with microorganisms, insects, or other harmful organisms. Such products must indicate their biocidal properties (for example, odour-inhibiting effect) as well as the name of the corresponding active substance (e.g. silver) in their product description. Examples of «treated goods» are sportswear with sweat protection or a keyboard with a germicidal coating.
Cannabidiol (CBD)
In principle, there is no legal basis in Switzerland that regulates the sale of CBD products, as these - unlike tetrahydrocannabinol (THC) - are not subject to the Narcotics Act. However, manufacturers must market their CBD products in accordance with the requirements of the existing legislation (see above, all CBD oil.) For this reason, we only offer products from Switzerland. Further information can be found in the swissmedic information brochure. If you are unsure about the conformity of products, please get in touch with your contact person.
Chemicals
Chemicals must be declared according to the GHS labelling system (Globally Harmonized System), in accordance with the Regulation (EC) 1272/2008 applicable to Switzerland. No products are accepted that are labelled according to a predecessor or other system. The import of chemicals not authorised in Switzerland is not permitted. Products of group 2 of the chemicals are only carried in the assortment of Digitec Galaxus AG under strict examination. It is therefore forbidden for the supplier to transfer products with the following H-phrases in combination with the respective hazard pictograms to Digitec Galaxus AG, without further ado:
Energy Efficiency
Energy efficiency in Switzerland and the EU is regulated in accordance with Directive 2010/30/EC. Accordingly, the following product categories must have an energy efficiency class and a corresponding energy label:
Ovens
Extractor hoods
Television sets and monitors
Dishwashers
Heaters
Coffee machines (are subject to energy labelling in Switzerland, in contrast to EU regulation)
Refrigerators and freezers
Lamps and light bulbs
Ventilation systems
Washing machines
Tumble dryers, tumble dryers, and combination units
Fireworks
Due to the regulations concerning storage, transport, and sale of fireworks, Digitec Galaxus AG has no fireworks in its product range.
Gas Barbecue Grills
Digitec Galaxus only offers gas barbecues from Switzerland, as there is no international standard for the connections.
Laser Pointer
The import, as well as the sale of dangerous laser pointers into Switzerland, is prohibited. A dangerous laser pointer is a laser device which, due to its size and weight, can be hand-held and hand-guided and which emits laser radiation for pointing (e.g. stylus, presenter), amusement (e.g. cat toy), as well as deterrence and defence purposes (e.g. use of repellents or personal protection devices).
Food
In the case of food offered online, all information required by food law must be provided (Art. 44 of the Foodstuffs and Utility Articles Ordinance), which are:
Article description
List of ingredients
Allergen declaration (allergens are written in capital letters)
Mandatory nutrition labelling and nutritional values:
Fat, of which: - saturated fatty acids
Carbohydrates, of which: - sugar
Protein
Salt
Contact address of the responsible company or online shop
Country of production
Example «Chocolate sticks with Kirsch filling (30%)»
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The ingredients and allergens (in CAPITAL LETTERS) must be provided in text form for the free text field for food information. Corresponding properties exist for the nutritional values.
Solid Wood
To increase transparency for customers and to influence their conscious decision to buy, the declaration obligation applies to round and raw woods as well as certain wood products made of solid wood.
The following products must be declared:
Wood for walking sticks, umbrellas, and tool handles
Charcoal
Wooden frames for pictures, photographs, mirrors, or similar objects made of solid wood
Seating furniture with main components of solid wood (except sofas with solid wooden feet)
Other furniture with main components made of solid wood
These products are to be provided with the following information:
Trade name
The scientific name of the wood or information that allows the consumer to identify the scientific name. The scientific names of the species can be found on the website of the Swiss Federal Consumer Affairs Bureau (BFK) (available only in German, French and Italian).
The origin of the wood
All information on declaration obligation for wood and wood products is also listed in the relevant federal guideline (available only in German, French and Italian).
Food supplements
Advertising: Labelling, presentation, and advertising stating that food supplements are necessary for a balanced, varied diet is not permitted.
Permitted maximum amounts: In Switzerland, maximum levels apply for vitamins and minerals. These are listed in the FDHA Ordinance on Food Supplements. The relevant regulations valid in this country may differ from foreign regulations.
The content of vitamins and minerals must be sent to us as a picture.
Fur
Digitec Galaxus AG doesn’t offer products made of real fur or with real fur components.
Exceptions are skins from domesticated animals such as the horse, cattle, pig, sheep, and goat species as well as from llamas and alpacas. This must be taken into account in the product feed. Furthermore, we ask you to generally observe the applicable animal protection regulations.
Weapons
Digitec Galaxus AG does not sell weapons.