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If a receivable exists in favour of Digitec Galaxus AG, the supplier will receive a so-called «credit note request» by e-mail. On receiving the e-mail, the supplier has two options:
The supplier can either issue a credit note (PDF document) and send it to
Digitec Galaxus AG: accounting@digitecgalaxus.ch
Galaxus Deutschland GmbH: accounting@galaxus.de
Galaxus will then deduct the amount from the next higher payment.
Or, the supplier can transfer the requested amount directly to the bank account of Digitec Galaxus AG. The bank details are provided in the article: What are Digitec Galaxus AG' s bank details?
If suppliers do not agree with a credit note request, they can contact their responsible Category Management Deveoper, or the Digitec Galaxus Accounting department directly at:
Digitec Galaxus AG: accounting@digitecgalaxus.ch
Galaxus Deutschland GmbH: accounting@galaxus.de
🇩🇪 DE