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Overview: Supplier
8 Still looking for an answer?
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Do you have further questions or specific concerns that are not answered in the Partner Help Centre? We are here for you. Simply send us an e-mail and we will get back to you as soon as possible.
Please sehttps://confdg.atlassian.net/l/cp/Bje9eoDe lect select the appropriate e-mail address from the following table depending on your request:
Inquiries | Contact |
Creditores
Delivery dates, cancellations
Information | Details |
Warranty, returns, package undeliverable, request for customer contact details (e.g., for notification or address change), credit notes for warranty cases |
Invoices, inquiries about invoices, credit notes for short deliveries, payment reminders, payment issues | ||
Rescheduling delivery dates, cancellations, EOL notifications | ⚠️ Generally, adjustments to orders should be made via the CMI |
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Our customer service uses the galaxus@galaxus.ch email address to communicate with you. If you receive an email from customer service, you can simply reply directly in the existing conversation. However, please note that new enquiries to this email address are not possible. If you have specific questions or concerns, please use the email addresses listed above. |
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