Refurbished products are used products that have been completely renewed. Each participant ensures that all refurbished devices offered are professionally checked, cleaned and reconditioned.
Permitted product and product range groups
Merchants are not permitted to offer used and/or non-original packaged products in the following product and assortment groups of the marketplace assortment:
Plants and foodstuffs
Electronic software licences (ESD)
Consumables such as toner, filters, ink cartridges
Hygiene articles such as toothbrushes, razors, etc.
Definition of reprocessing and quality status
The products must be checked according to the following criteria and assigned to the appropriate quality status.
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- Products function perfectly
- Professional inspection and cleaning
- Data from previous customers must be deleted
- Valid valid software licences are available
- Device batteries have at least 80% of the original capacity. If the capacity is below 80%, the battery must be replaced.
To make it easier for end customers to differentiate distinguish between refurbished productsoffers, we categorise divide the products into different product classes, known as ‘quality grades’so-called «quality states».
Quality conditionstatus | Small appliances devices (smartphonesSmartphone, tablets, smartwatches,...Tablets, Smartwatches) | Large appliances devices (laptopsNotebooks, microwaveMicrowaves,...…) |
|---|---|---|
A / Like newScreen and housing Wie neu | The screen and casing have no scratches or other signs of use. The product looks like new. | The product shows no signs of use. In No pronounced signs of use are visible in the non-visible area (e.g. notebook underside of notebook or microwave back of microwave) there are no recognisable signs of use. |
B / Very goodSehr gut | Screen and casing may show minimal signs of use. No visible scratches when the screen is switched on. Minimal signs of use visible on the housing when case is viewed from 30cm. | The product shows minimal signs of use. Minimal Minimally pronounced signs of use are visible in the non-visible area (e.g. notebook underside of notebook or microwave back of microwave). |
C / GoodGut | Screen and casing show have slight signs of use. No visible scratches when the screen is switched on. Housing with light scratches and dents. | The product shows slight signs of use. The Slightly pronounced signs of use are visible in the non-visible area (e.g. notebook underside of notebook or microwave back of microwave) shows slight signs of use. |
D / AcceptableAkzeptabel | The casing case and the screen show clear signs of use and deep scratches. Use is not restricted in any way. | The product shows clear signs of use. In the non-visible area (e.g. the notebook underside of the notebook or the microwave back of the microwave) , there are clearly visible pronounced signs of use. |
We categorise the remanufactured appliances into three categories, each of which must be sent submitted to us by the supplier/merchant.
Category |
Beschreibung |
Non- |
refurbished | Non-refurbished |
units are functionally tested |
units in their original condition. No parts have been replaced. | |
Refurbished | The device has been |
reconditioned. The replaced parts are not original components. | |
Refurbished with original parts | The |
device has been |
reconditioned. The replaced parts are original components. |
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