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4 How do I deliver the goods directly to the customer?
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🇨🇭 Digitec Galaxus AG
Direct deliveries are subject to specific requirements. The requirements include the following points, which can be checked by us through test orders.
Suppression of sender information
Digitec Galaxus AG doesn’t allow any supplier information in the detailed sending notifications (visible only for registered customers of the Swiss Post). Suppression of sender information can be requested via your Key Account Manager at the Swiss Post (free of charge).
Two options of implementation are to choose from:
Suppression of the sender information for your current licence
The creation of a new licence with suppressed sender information, to be used for deliveries on behalf of Digitec Galaxus AG only
Customers will still be informed about the shipment status, but without any information about the sender.
Tracking numbers
Digitec Galaxus AG expects the transmission of the corresponding tracking number via EDI or CMI for all direct deliveries. If you repeatedly fail to transmit tracking information, we reserve the right to stop placing direct deliveries with you.
Shipping labels, sender address and delivery note
Digitec Galaxus AG prefers packages with address labels for direct deliveries. Either the sender is completely omitted on the label - or it must read as follows:
Digitec Galaxus AG
Returns
Parallelstrasse 10
5606 Dintikon
If you do not use address labels, you could use document pouches to enclose the delivery notes and indicate the address and sender. Regarding delivery notes, the following points must be considered:
Digitec Galaxus AG only sends delivery notes to corporate customers who explicitly request a delivery note. Suppliers with a CMI connection receive the information whether the corporate customer wishes a delivery note or not. If you can’t take this setting into account, it’s preferred that all deliveries are accompanied by a delivery note.
If a delivery note is used in a document pouch to indicate the address and sender, the package must never be accompanied by another delivery note.
If a delivery note is enclosed, it must be in the format specified by Digitec Galaxus AG. Special attention must be paid to the following:
Correct logos in good resolution
Correct links in the header
Minimum height of the header
Margins
You can download the design templates and sample delivery notes here:
Packaging
The packaging of the articles is subject to certain quality criteria. These are periodically checked by Digitec Galaxus AG and you are warned in case of misconduct.
The shipment may not contain any advertisement, brochures, promotional gifts or other additions not explicitly requested by Digitec Galaxus AG.
The consignment must be neutrally packaged (white labelling) and mustn’t allow any conclusion about the sender:
No logos or URLs on the packaging, adhesive tape, outer packaging or packaging material
Exceptions are manufacturer logos or brand logos on the outer packaging or other packaging material, adhesive tape, etc.
The packaging must offer sufficient protection of the contents:
The ratio of the volume of goods to the volume of packaging should be as optimized as possible (no air)
The ratio of packaging thickness to weight must be selected in such a way that transport damage is minimized
An outer packaging is desired, but not mandatory. If no repackaging is made, then it’s mandatory that the goods are packed in such a way that no residues are left on the original packaging by labels, adhesives tape or similar.
🇪🇺 Galaxus Deutschland GmbH
Our requirements for direct delivery to the end customer include the following points, which we check by using random samples. In the event of repeated violations of these requirements, Galaxus Deutschland GmbH can refuse the supplier's new direct delivery orders at any time. In this case, another partner will be used or everything will be handled via our warehouse in Krefeld.
Suppression of sender information
Galaxus doesn't want the respective fulfilment partners to be obviously recognizable by the end customer. Therefore, the first thing to ensure is that the respective parcel service providers don't send any dispatch notifications to the end customer that might suggest the fulfilment service provider. We, therefore, recommend that this information be suppressed or that the address of the Galaxus Deutschland GmbH warehouse is given as the sender.
Tracking numbers
Galaxus Deutschland GmbH expects the transmission of the corresponding tracking number via EDI or CMI for all direct deliveries. If you repeatedly fail to transmit tracking information, we reserve the right to stop placing direct deliveries with you.
Shipping labels
Galaxus Deutschland GmbH prefers the use of address labels. If such labels cannot be produced by the supplier, a delivery note in a document envelope can also be used to indicate the address and sender. Design templates of what a delivery note should look like can be requested from the respective contact person.
The sender on the shipping labels must correspond to the sender's address (see below).
Sender's address
The sender's address must always read as follows:
Galaxus Deutschland GmbH
Returns
Odilia-von-Goch-Str. 15
DE- 47839 Krefeld (Hüls)
This ensures that returns can be processed centrally by Galaxus Deutschland GmbH.
Packaging
The packaging of the articles is subject to certain quality criteria. These are periodically checked by Galaxus Deutschland GmbH and the supplier is admonished in the event of any shortcomings.
The consignment may not contain any advertising, brochures, promotional gifts or other additives not explicitly requested by Galaxus Deutschland GmbH.
The consignment must be neutrally packaged and mustn't allow any inference as to the sender:
No manufacturer or brand logos on the packaging, outer packaging, packaging material, adhesive tape, etc.The packaging must offer sufficient protection for the contents
The ratio of the cubic capacity of the goods to the cubic capacity of the package should be optimized (no air).
The ratio of packaging thickness to weight must be chosen in such a way that transport damage is minimized.
Repackaging is desirable, but not mandatory. If no outer packaging is used, the goods must be packed in such a way that no residues are left on the OVP by labels, adhesive tape or similar.
Delivery note
If the end customer doesn't want a delivery note, this wish must be taken into account whenever possible. If the delivery notes serve as an address label, the delivery note is permitted even if the customer wishes otherwise. All delivery notes must comply with the formatting requirements:
If a delivery note is used in a document pocket to indicate the address and sender, another delivery note mustn't be enclosed with the parcel under any circumstances.
Galaxus Deutschland GmbH customers have the choice of whether they wish to receive a delivery note. This wish must be taken into account.
If a delivery note is enclosed, it must be in the format specified by Galaxus Deutschland GmbH. This also applies if the delivery note is used to indicate the address and sender. The templates and files for implementation will be made available to the supplier by Galaxus Deutschland GmbH. In particular, the following must be observed:
Correct logos in good resolution
Correct links in the header
Minimum height of the header
Page margin
You can download the design templates and sample delivery notes here: