Overview: Supplier

Table of Contents

Direct deliveries are subject to specific requirements. The requirements include the following points, which can be checked by us through test orders.

Digitec Galaxus AG does not permit supplier information in detailed sending notifications (visible only to registered Swiss Post customers). Suppression of sender information can be requested via the Swiss Post Key Account Manager (free of charge).

Two options of implementation are to choose from:

• Suppression of the sender information for the current licence

• The creation of a new licence with suppressed sender information, to be used for deliveries on behalf of Digitec Galaxus AG only

Customers will still be informed about the shipment status, but without any information about the sender.

Digitec Galaxus AG requires transmission of the corresponding tracking number via EDI or Partner Portal for all direct deliveries. In the event of repeated failure to transmit tracking information, Digitec Galaxus AG reserves the right to discontinue placing direct deliveries with the supplier.

Digitec Galaxus AG prefers packages with address labels for direct deliveries. Either the sender is completely omitted on the label - or it must read as follows:

Digitec Galaxus AG
Returns
Parallelstrasse 10
5606 Dintikon

If address labels are not used, document pouches may be used to enclose the delivery notes and indicate the address and sender. Regarding delivery notes, the following points must be considered:

• Digitec Galaxus AG only sends delivery notes to corporate customers who explicitly request a delivery note. Suppliers with a partner portal connection receive information on whether the corporate customer requests a delivery note. If this setting cannot be taken into account, all deliveries should be accompanied by a delivery note.

• If a delivery note is used in a document pouch to indicate the address and sender, the package must never be accompanied by another delivery note.

• If a delivery note is enclosed, it must be in the format specified by Digitec Galaxus AG. Special attention must be paid to the following:

  • Correct logos in good resolution

  • Correct links in the header

  • Minimum height of the header

  • Margins

Design templates and sample delivery notes can be downloaded here:

• Design-templates

• Sample delivery note (direct delivery)

The packaging of the articles is subject to defined quality criteria. Compliance is periodically verified by Digitec Galaxus AG, and non-compliance may result in a warning.

• The shipment may not contain any advertisement, brochures, promotional gifts or other additions not explicitly requested by Digitec Galaxus AG.

• The consignment must be neutrally packaged (white labelling) and mustn’t allow any conclusion about the sender:

• No logos or URLs on the packaging, adhesive tape, outer packaging or packaging material

• Exceptions are manufacturer logos or brand logos on the outer packaging or other packaging material, adhesive tape, etc.

• The packaging must offer sufficient protection of the contents:

• The ratio of the volume of goods to the volume of packaging should be as optimized as possible (no air)

• The ratio of packaging thickness to weight must be selected in such a way that transport damage is minimized

• An outer packaging is desired, but not mandatory. If no repackaging is made, then it’s mandatory that the goods are packed in such a way that no residues are left on the original packaging by labels, adhesives tape or similar.

• For data protection reasons, it is prohibited to include details such as the customer's e-mail address or telephone number on the outer packaging. Personal details of the customer must be limited to the name and address.

Our requirements for direct delivery to the end customer include the following points, which are checked by means of random samples. In the event of repeated violations of these requirements, Galaxus Deutschland GmbH may refuse new direct delivery orders to the respective supplier at any time. In such cases, another partner will be commissioned or all deliveries will be handled via the warehouse in Krefeld.

Galaxus Deutschland GmbH does not want the respective fulfilment partners to be obviously recognisable to the end customer. Therefore, it must first be ensured that the respective parcel service providers do not send any dispatch notifications to the end customer that might indicate the fulfilment service provider. It is therefore recommended that this information be suppressed or that the address of the Galaxus Deutschland GmbH warehouse be given as the sender.

Galaxus Deutschland GmbH expects transmission of the corresponding tracking number via EDI or Partner Portal for all direct deliveries. In the event of repeated failure to transmit tracking information, Galaxus Deutschland GmbH reserves the right to discontinue placing direct deliveries with the respective supplier.

Galaxus Deutschland GmbH prefers the use of address labels. If such labels cannot be produced by the supplier, a delivery note in a document envelope may be used to indicate the address and sender. Design templates for the delivery note layout can be requested from the respective contact person.

The sender indicated on the shipping labels must correspond to the sender address (see below).

The sender's address must always read as follows:

Galaxus Deutschland GmbH
Returns
Odilia-von-Goch-Str. 987
DE- 47839 Krefeld

This ensures that returns can be processed centrally by Galaxus Deutschland GmbH.

The packaging of the articles is subject to certain quality criteria. These are periodically checked by Galaxus Deutschland GmbH and the supplier is admonished in the event of any shortcomings.

• The consignment may not contain any advertising, brochures, promotional gifts or other additives not explicitly requested by Galaxus Deutschland GmbH.

• The consignment must be neutrally packaged and mustn't allow any inference as to the sender:
  No manufacturer or brand logos on the packaging, outer packaging, packaging material, adhesive tape, etc.

• The packaging must offer sufficient protection for the contents

• The ratio of the cubic capacity of the goods to the cubic capacity of the package should be optimized (no air).

• The ratio of packaging thickness to weight must be chosen in such a way that transport damage is minimized.

• Repackaging is desirable, but not mandatory. If no outer packaging is used, the goods must be packed in such a way that no residues are left on the OVP by labels, adhesive tape or similar.
  Delivery note

• For data protection reasons, it is prohibited to include details such as the customer's e-mail address or telephone number on the outer packaging. Personal details of the customer must be limited to the name and address.

If the end customer does not wish a delivery note, this wish must be taken into account whenever possible. If the delivery notes serve as an address label, the delivery note is permitted even if the customer wishes otherwise. All delivery notes must comply with the formatting requirements:

• If a delivery note is used in a document pocket to indicate the address and sender, another delivery note mustn't be enclosed with the parcel under any circumstances.

• Galaxus Deutschland GmbH customers have the choice of whether they wish to receive a delivery note. This wish must be taken into account.

• If a delivery note is enclosed, it must be in the format specified by Galaxus Deutschland GmbH. This also applies if the delivery note is used to indicate the address and sender. The templates and files for implementation will be made available to the supplier by Galaxus Deutschland GmbH. In particular, the following must be observed:
  
  

  • Correct logos in good resolution

  • Correct links in the header

  • Minimum height of the header

  • Page margin

Design templates and sample delivery notes can be downloaded here:

DE