Merchants - Orders
Order Overview
Where can the orders be viewed?
The order overview provides a comprehensive representation of all orders. By default, all open orders that have not yet been shipped are displayed in descending order by order date.
What needs to be done after receiving the order?
New Orders (Highlighted in Yellow)
New orders must be confirmed within 24 hours. By clicking the “Confirm” button, you will be taken directly to the affected order to confirm it.
→ Merchants - Orders | How are new orders confirmed?
Confirmed Orders
The delivery dates of the individual order items must be kept up to date. If a delivery date changes or an item needs to be canceled, this can be handled either by clicking on the order number or through the item management.
If there is a cancel request for an open order or a delivery date has been exceeded (highlighted in orange), this will be displayed under actions, and by clicking the “Cancel Request” or “Update Delivery Date” button, you will be taken to the affected order.
→ Merchants - Orders | How are cancel requests processed?
→ Merchants - Orders | How are delivery dates updated/canceled?
How can the shipping of goods be initiated?
Once all open points under actions have been completed, the shipping process can be initiated by clicking on the package icon
.
Item Management
Where can all open items be viewed independently of the order?
The item management provides an overview of all open order positions. Using the filters, the open items can be displayed according to different criteria and downloaded via "Download Excel" if needed.
Order Management
How are new orders confirmed?
When new orders arrive, they must be confirmed within 24 hours. The availability information should be checked and adjusted at the item level if necessary by clicking on the pencil.
Expected Delivery Date
The following details are possible:
As soon as possible
As soon as possible, but no later than XX.XX.XXXX: For direct deliveries, the latest date will be displayed to the end customer at the time of purchase in the online shop as availability information.
How are cancel requests processed?
Cancellation requests for unshipped order items are displayed on the order overview or can be opened directly via the navigation Cancel Requests. Please always process cancellation requests via the controller and not in the order itself.
Accept cancel request
The order item will be canceled and must also be canceled in your own system in this case.
Decline cancel request
The order item remains open and must be delivered.
Cancel requests can only be denied in exceptional cases.
If the goods have already been shipped / are on the way
If the goods cannot be canceled with your own supplier/manufacturer and there is otherwise no other purpose for use
How are delivery dates updated/canceled?
Delivery date updates
If the delivery date of a backlog item is postponed, the new delivery date must be entered.
Cancel / Partial cancel
If a product is no longer available at all, or not available in the ordered quantity, the order item or unavailable quantity can be cleared by the availability status cancel/not available.
Order Shipping
How does the shipping process work?
Once orders/order items are ready for shipping and tracking numbers are available, this must be entered in the partner portal.
Any tracking numbers must be entered, and the shipment must be recorded via "Create Shipment."
If only a subset is ready for shipping, the quantity on the order item can be adjusted accordingly. After recording the shipment, the item will be automatically split.
Order Handling with an EDI Implementation
What needs to be done with an EDI implementation in the Partner Portal?
Through the automation of order processing via EDI, manual steps in the Partner Portal are eliminated depending on the degree of automation. Please discuss the handling in this case with the responsible Integration Manager.
Order Placement (ORDP): Replaces the manual entry of orders in your system. Additionally, no email notifications will be sent for new orders.
Order Response (ORDR): Replaces the confirmation of orders and, depending on implementation, delivery date updates.
Supplier Cancel Notification (EOLN): Replaces the cancel.
Cancel Request (CANP), Cancel Confirmation (CANR): Replaces the cancel request and response in CMI.
Dispatch Notification (DELR): Replaces the shipping notification for deliveries.
If you are interested in automation via EDI (Electronic Data Interchange), please contact the responsible Development Manager.