Order Management Automation
AUTOMATION
Transfer protocol: SFTP
EDI format: OpenTrans (XML)
Namespace handling
All documents must use UTF-8 encoding
Integration & Support Portal: https://jiradg.atlassian.net/servicedesk/customer/portal/1004
Diagrams 1 and 2 show the entire process flow.
The basic documents form the basis of automated order managment and should always be implemented as a first step.
The optional documents can be automated as required or processed manually via WebEDI (CMI).
Detailed process:
Current version of the documentation: 5.4.0
Our interface is under continuous development. All major changes are logged in the Changelog.
Supported Plugin & Middlewares
MERCHANT FLOW
* Only relevant when using the Digitec Galaxus customs clearance solution
EDI documents
The after sales process for warranty claims is manual: 🇨🇭 How do I process warranty claims as a merchant?
The marketplace invoices will be sent by e-mail:
🇨🇭 How do the financial flows work in Switzerland?
🇩🇪 How do the financial flows work in Germany?