How do the financial flows work in Switzerland? (Switzerland)
Fees for the merchant programme
As a marketplace participant, you will not incur any basic fees or one-off costs with Galaxus. You will only incur variable costs in the form of a sales fee on your sold items. This means that you only incur costs when you sell something. The amount of this sales fee depends solely on the net sales price of the product and the product type – regardless of how much you sell in total via the marketplace. All information about sales fees in Switzerland can be found at the following link: Annex 15.1 Sales fees overview marketplace Germany
Note: In certain categories (e.g. fashion), additional costs may be incurred by the marketplace retailer in the event of a return, such as for return shipping. Details can be found in the Terms of Use: Terms of use Marketplace Switzerland
Note: No additional documents can be provided beyond the standardised billing documents.
Settlement of the sales fee for sales and returns (Settlement Statement Marketplace Switzerland)
Galaxus issues a consolidated invoice receipt for the sales fee on a monthly basis in accordance with VAT regulations. The Swiss marketplace invoice receipt includes the sales fees for completed sales and accepted returns, which are aggregated on a daily basis. The invoice is always sent by email on the 5th day of the following month. The invoices are also available in the Partner Portal under Finance → Settlement Receipts:
The invoice was settled during the payout (see Payment of net amounts).
Sample statement:
Settlement of EU Hub handling and return processing fees
In addition to the sales fees, the EU Hub model also charges monthly EU Hub processing fees. The EU Hub fee report is sent by email in the following month. The fee reports are also available in the Partner Portal under Finance → EU Hub Fee Reports:
Sample EU Hub handling fee:
Sample EU Hub return processing fee:
Example PDF invoice:
Payout of net amounts
The amounts owed to the marketplace participant are paid out as a collective payment at the selected interval (daily, weekly or monthly) and include the following:
Net amount = Net sales price – Sales fee – Return costs – Optional EU Hub fees
Since 1 January 2025, statutory platform taxation has been in force in Switzerland. Since then, Digitec Galaxus AG has been obliged to pay value added tax (VAT) on sales made by marketplace participants to end customers.
Only shipped orders with a positive balance (revenue greater than the sum of all returns + fees) are taken into account. The dispatch notification (DELR) is triggered either automatically via the interface or manually in the partner portal (set order to ‘shipped’). The Galaxus OrderID is provided at the time of payment to enable automated allocation.
A ‘Payout Report’ is generated for each collective payment, which contains the orders shipped and returns accepted with detailed information. Reference is also made to the billing period for the sales fee. The Payout Report is available in the Partner Portal under Finance → Payout Overview:
Example:
For EU Hub partners, EU Hub handling fees are also deducted in the first payout of the respective month.
Example:
A detailed description of the columns in the payout report can be found here:
Column Name | Description |
|---|---|
Merchant ID | ID of the marketplace merchant in the Galaxus system |
Galaxus Order ID | Unique order number from Galaxus |
Merchant Order ID | Merchant’s internal order number |
Merchant Product ID | Article number used by the merchant (always provided) |
Galaxus Product ID | Product ID assigned by Galaxus |
Product Brand | Brand name of the product |
Product Name | Product name |
Currency | Transaction currency (e.g., CHF) |
Sales Date | Date the customer placed the order |
Order Placement | Date Galaxus forwarded the order to the marketplace merchant |
Delivery Date | Date the item was delivered to the customer |
Payout Date | Date the payout was made to the merchant |
Quantity | Number of items sold or returned |
Sales Price | Sales price – formally defined as including VAT, but effectively excluding VAT due to platform taxation |
Sales Price excl. (Basis Price for commission rate) | Sales price excluding VAT – used as the basis for commission calculation |
Commission Rate | Applied commission rate (varies by product type) |
Commission Amount | Deducted marketplace fee – aggregated on a daily basis in the payout report |
Marketplace return shipping costs | Charge for return shipping (only for certain product types). See: In certain categories (e.g. textiles), a flat-rate return shipping fee is charged to the marketplace seller for returs. This fee amounts to CHF 6.05 (incl. VAT) per return. These costs are subject to VAT and are shown inclusive of VAT by default. Note for marketplace sellers based abroad with reverse-charge regulation: |
Deduction on processing costs for returns excl. | For customer returns with the packaging status ‘opened’, processing costs of 10% of the sales price or at least CHF 5 will be automatically charged to the customer. This amount will be credited to the marketplace retailer excluding VAT as soon as the customer return has been confirmed by the marketplace retailer. The marketplace retailer cannot change the packaging condition retrospectively. The current return policy is publicly available at: |
Deduction on processing costs for returns incl.* | For customer returns with the packaging status ‘opened’, processing costs of 10% of the sales price or at least CHF 5 will be automatically charged to the customer. This amount will be credited to the marketplace retailer excluding VAT as soon as the customer return has been confirmed by the marketplace retailer. *Due to Galaxus' platform taxation, credits to marketplace retailers are always exclusive of VAT. For technical reasons, the column is labelled ‘incl.’, but shows the same exclusive amount as the column ‘Deduction on processing costs for returns excl.’. |
Amount paid out | Net payout to the merchant (sales minus commission, excluding VAT) |
Commission Settle | Date of commission settlement (e.g., 07.2025) |
Payout ID | Unique payout ID assigned by Galaxus |
A sample sales fee calculation and payout for a product sale can be found here:
The 15% sales fee serves as an example only. The actual percentage varies depending on the product type.
Description | Amount |
|---|---|
Sales price submitted by the merchant in the product data interface (excl. VAT) | CHF 100.00 |
Gross price in the Galaxus online shop (incl. 8.1% VAT) | CHF 108.10 |
Payment from end customer to Galaxus | CHF 108.10 |
VAT remittance by Galaxus to the Swiss Federal Tax Administration (ESTV) | CHF 8.10 |
Sales fee (15% of CHF 100.00) | CHF 15.00 |
Payout to the marketplace merchant (net amount minus sales fee, excl. VAT) | CHF 85.00 |
EU Hub compensation statement
In addition to the settlement of sales fees, processing fees and reversal fees, a separate settlement of the EU hub processing fee is carried out every six months for marketplace traders in the EU hub model. The basis for this is the Annex 7 EU Hub supplementary agreement.
The billing is generated in July (for the period January–June) and in January (for July–December) and sent exclusively by email by the Warranty Team (warranty@digitecgalaxus.ch).
Sample:
The Swiss Marketplace billing statement shows the total sales fees for all orders placed on a specific day. These fees are debited automatically.
The sales fees are summarised by calendar day. The settlement document includes sales fees from completed sales as well as from accepted returns and cancellations. Sales are shown as positive amounts, whilst returns and cancellations are shown as negative amounts.
The payout report, on the other hand, lists all orders that were dispatched during the relevant reporting period. This can result in a discrepancy between the billing document and the payout report. The payout report does not include any items that have been ordered but not yet dispatched.
To check the invoice, the marketplace seller must therefore verify which items were ordered on a specific date and which of these have already been dispatched. The order date can be found in the payout report in the ‘Sales Date’ column.
Ideally, the total of the daily amounts should match the corresponding amount on the settlement document. However, if some items from a particular day have not yet been dispatched, a discrepancy may arise. The corresponding amounts will then only appear in a later payout period, once the order has been dispatched.
Digitec Galaxus has deliberately chosen not to list all individual order items on the invoice, as this can result in very long documents (100+ pages) depending on the partner.
In the Payout Report, the ‘Commission Settled’ column shows in which settlement document the respective sales commission was settled. This allows you to trace the link between individual items in the Payout Report and the corresponding settlement document.