Guidelines for partners in the event of mass cancellations
In rare cases, mass cancellations may be necessary (e.g. in connection with pricing errors, compliance issues or delivery bottlenecks). In such cases, please always contact your primary contact [Link contact CH | Link contact DE] before making any mass cancellations on your own initiative.
Please inform your primary contact with comprehensive information:
Guidelines
How did the error occur?
When did the error occur?
Which products (please specify item number) or brands are affected?
Has the error already been corrected (e.g. the offer deleted or the price corrected)?
What security measures and mechanisms are being put in place to prevent further incidents?
Galaxus will review each case individually and communicate with the end customer. Once Galaxus has provided feedback and given the go-ahead, you can process the cancellations yourself.
The notification enables a structured approach. Customers are informed and not surprised by cancellations, meaning that fewer queries are subsequently directed to you as a partner via customer service.