New return policy for Switzerland from February 2026
After receiving the order, the customer has the option of returning the goods within the return period.
The current return policy can always be found here: 
Return policy - Galaxus
As of 09 February 2026, the return policy for http://www.galaxus.ch and http://www.digitec.ch will change.
The section ‘Are there any products I cannot return?’ in the return policy will be worded as follows:
Are there any products that I cannot return?
Damaged products
Missing or damaged original packaging
Products with missing accessories
Electronic software licences (ESD)
Plants and food products
Cars and motorcycles
Resale offers from private sellers
The following products can only be returned if the packaging is unopened:
Consumables such as toner, filters, ink cartridges
Certain hygiene products such as underwear or sex toys
Books, DVDs and software without broken seals
Collectibles such as LEGO or Pokémon cards
* To see if a product can be returned, as well as the applicable return period, please see the page of the product in question.
A list of product types for which the right of return will change compared to the current directive can be found here:
Please also note the general instructions: How do I process warranty claims as a merchant?