How does Galaxus handle my payment process with the end customer?
Galaxus acts as a facilitator within the merchant programme. Among other things, Galaxus handles the entire payment process. However, the contract is concluded between you and the end customer.
Below is a simplified illustration of the payment process of customer orders for your products sold via Galaxus.
Fig. 1 Simplified illustration of the payment process for orders
After the physical dispatch of the goods to the customer, Galaxus will pay you the cession/assignment of claims and collect the sales fee monthly.
If a customer returns an order, we will refund the sales fee, and you will return the cession/assignment of claims.
Fig. 2 Simplified illustration of the payment process for returns