What does my freight forwarder need to know about customs clearance?
This page only applies to Galaxus Switzerland partners.
The Contractually Negotiated Incoterm determines the Import Process
It is best to inform your forwarder about the Incoterm which you negotiated with Galaxus. In order to avoid problems with customs clearance, it is also good to mention the Incoterm on the export invoice.
Delivered Duty Paid (DDP) Deliveries
If the Incoterm DDP has been agreed upon, the CSP account of Galaxus may only be charged with value-added tax of the import clearance. For customs duties, the account of a third party (e.g. CSP of the forwarding agent) must be used.
The supplier of the goods must be named as consignor on every import customs declaration. The name must be spelled exactly the same as the commercial register name, otherwise additional effort occurs.
The order number of Galaxus (eight digits) must be listed in the category «description of goods». If the order number isn’t visible on the commercial invoice, the declarant must contact suppliermanagement@digitecgalaxus.ch.
Delivered at Place (DAP) Deliveries
If the Incoterm DAP has been agreed upon, Galaxus is responsible for Swiss Customs Clearance.
The supplier or his forwarder must send all customs documents to our customs clearance partner Streck Transport AG to the following e-mail digitecgalaxus.avise.zoll.moehlin@streck.ch.