What is an Invoice or a Credit Note Request? CH
If there is a claim in favor of Galaxus, the partner will receive an email with a so-called "Invoice/Credit Note Request." The partner then has three options:
Preferred Option: Payment of the Exact Amount
The requested amount is transferred directly to the Galaxus bank account.
Important:
A credit note is not required in this case.
The claim should be treated as an invoice.
Please transfer the exact amount.
The bank account details can be found in the following article: What are Galaxus' bank details? CH
Alternative Option: Issuing a Credit Note
The supplier issues a credit note (PDF document) and sends it to the appropriate email address. This credit note will be deducted by Galaxus 35 days after the credit note date during the next payment cycle.
Suppliers: accounting@digitecgalaxus.ch
Aftersales/LowCost: Who do I contact with after sales issues? CH
Merchant Programme: How do the financial flows work in Switzerland?
Disputes or Objections to an Invoice or a Credit Note Request
If a partner disagrees with an Invoice or a credit note request, please contact the responsible person in Supplier Development Management (SDM) directly.