Customer registers the warranty case in their Galaxus customer account. Customer needs to contact you. Your contact number will be displayed to the customer. Customer will receive shipping instructions, as well as your address information for after sales processing. Once the package is received, you set the service case status in the Customer Management Interface (CMI) to «In Process». To change the status in the CMI, follow these instructions:
WebEDI (CMI) for suppliers You check to see if it is a warranty case. you set the service case in the CMI to «Obsolete». chargeable repairrepair with costs, they set the status in the CMI to «Obsolete». It is a warranty case: You find a solution bilaterally with the customer. You transfer the credit note to the customer (exchange bank data directly with the customer), initiate the replacement delivery or organize the repair . You set the service case status in the CMI to «Solved»After solving they have solved the case, you they need to adjust the status in the CMI according to your solution. There are three options available: Full Refund: This means you have made a credit note to the customer in the amount of the original sales price. Important: Clicking on «Credit Note» will not initiate an automatic credit note. Partial Refund: This means you have refunded the customer part of the sales price. Important: Clicking on «Partial Credit» will not initiate an automatic credit. Individual Solution: Select this option if you have made a repair or replacement delivery to the customer.the solution: WebEDI (CMI) for suppliers
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