Customer registers the warranty case in their Digitec Galaxus customer account. Customer needs to contact you. Your contact number will be displayed to the customer. Customer will receive shipping instructions, as well as your address information for after sales processing. Once the package is received, you set the service case status in the Customer Management Interface (CMI) to "In Process". To change the status in the CMI, follow these instructions:
WebEDI (CMI) for suppliers You check to see if it is a warranty case. It is a warranty case: You find a solution bilaterally with the customer. You transfer the credit note to the customer (exchange bank data directly with the customer), initiate the replacement delivery or organize the repair. You set the service case status in the CMI to «Solved». It is not a warranty case: you set the service case in the CMI to "obsolete". You can return the package or find an alternative solution bilaterally with the customer, such as a chargeable repair.
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